Shipping Policy

Delivery Information

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed. Processing times exclude weekends, U.S. federal holidays, and periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

2. Shipping Destinations

We currently ship to customers in the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.

Shipping availability may vary depending on carrier service coverage, customs regulations, local laws, product restrictions, and international trade requirements. We reserve the right to decline shipments to locations where delivery is unavailable, restricted, or prohibited by applicable law.

3. Shipping Fees

Standard Shipping: $4.99

Shipping charges are calculated and displayed during checkout before payment is completed.

Any applicable taxes, customs duties, import fees, or brokerage charges imposed by the destination country are not included in the shipping fee unless otherwise stated and remain the customer’s responsibility.

4. Estimated Delivery Time

Estimated delivery time is 7–20 business days after your order has been shipped.

Actual delivery times may vary depending on destination, customs clearance procedures, weather conditions, carrier operations, public holidays, seasonal demand, or other circumstances beyond our reasonable control.

Delivery estimates are provided for reference only and are not guaranteed.

5. Taxes and Import Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges in the destination country.

These charges are not included in the purchase price or shipping fee unless otherwise stated and remain the sole responsibility of the customer.

Because our Aromatherapy Candles & Fragrances may be shipped internationally, customers are encouraged to review their country’s import regulations, customs requirements, and product restrictions before placing an order.

Certain fragrance products may be subject to transportation or import restrictions depending on local regulations. Customers are responsible for ensuring that the products ordered are permitted in their destination country.

If you have special shipping requests, such as customs declaration instructions, please include them in the Order Notes section during checkout. While we will make reasonable efforts to accommodate such requests, we cannot guarantee that every request can be fulfilled.

6. Shipping Restrictions & Compliance

Zephyx INC, a company organized in the United States and located in Colorado, complies with applicable United States export control laws, economic sanctions, transportation regulations, and all other applicable legal requirements governing the shipment of our products.

Accordingly, we do not currently ship to the following countries or territories:

Afghanistan
Algeria
Angola
Belarus
Benin
Bolivia
Bulgaria
Burkina Faso
Burundi
Cameroon
Central African Republic
Congo (Kinshasa)
Croatia
Cuba
Eritrea
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Israel
Ivory Coast
Kenya
Laos
Lebanon
Libya
Mali
Monaco
Mozambique
Myanmar
Namibia
Nepal
Niger
Nigeria
North Korea
Palestinian Territory
Russia
Somalia
South Africa
South Sudan
Syria
Tanzania
Trinidad and Tobago
Ukraine
Vanuatu
Venezuela
Vietnam
Yemen
Zimbabwe

We reserve the right to refuse, suspend, cancel, or refund any order that would violate applicable export control laws, trade sanctions, carrier restrictions, hazardous goods regulations, or other legal obligations. Orders placed for restricted destinations may be canceled and refunded where appropriate.

7. Lost, Delayed, or Damaged Shipments

If your shipment is delayed, arrives damaged, or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible. Resolution times depend on the carrier’s investigation procedures and the circumstances of the shipment.

If an order arrives damaged, customers are encouraged to retain the original packaging and provide photographs of both the damaged package and products when contacting customer support.

Please do not dispose of damaged products or packaging until the investigation has been completed, as additional documentation or inspection may be required.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Zephyx INC is not responsible for shipping delays, failed deliveries, returned shipments, or additional shipping charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error after placing an order, please contact us immediately before the order has been dispatched. While we will make reasonable efforts to update shipping information, we cannot guarantee changes once an order has entered the fulfillment or shipping process.

Important Notice

Delivery dates are estimates only and are not guaranteed.

Shipping delays may occasionally occur due to customs inspections, severe weather, transportation disruptions, carrier delays, public holidays, peak shopping seasons, or other events beyond our reasonable control.

International shipments may be delayed by customs authorities in the destination country as part of normal import inspection procedures.

Customers are responsible for monitoring shipment tracking information and responding promptly to any requests from shipping carriers or customs authorities that may be required to complete delivery.

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.